Frequently asked questions
How is Mulberry Paper made?
Mulberry paper is made from the bark of the fast growing mulberry tree, grown in northern Thailand, Burma and Laos. Once a year the bark is stripped, collected and the tree is cut back to the roots. The tree quickly regrows in one year.
The bark is soaked in water for around a week then boiled for 12 hours to further break down the fibres. After this the fibres are mechanically churned to produce a soft pulp, which is bleached and then dyed to a specified colour.
The white or coloured pulp is poured by hand into a nylon gauze screen: the amount and thickness of the pulp defines the weight of the mulberry paper. These frames are lowered into tanks of water, the pulp is then spread out evenly in the water to make a consistent mix.
The frames are lifted slowly out of the water trapping an even layer of the pulp onto the gauze. Flowers and leaves are sometimes added to create a pattern in the paper. The frames are dried in the sun: once dry the paper is peeled off the gauze mesh, leaving the characteristic deckled edge.
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Is your Mulberry paper Acid and lignin free?
The process of making mulberry paper in general results in a ph neutral paper (also known as Acid free). We do not test every batch of paper, but every batch that we have ever tested, has been acid free. Lignin is commonly found in wood, especially in the core of a tree stem, but less in the bark. Since mulberry paper is made from bark, it is termed as lignin free though this actually means that it contains little lignin.
If I order your products, how long will it be before I receive them?
On receipt of an order and payment, the order will in most cases be processed and forwarded to the shipping company within the next working day, assuming that all produsts are in stock. Usually, products shown on the website are in stock. If this is the case, you should receive an order sent by DHL within 4 working days of us receiving the order. This applies to around 90% of orders.
For larger orders, or orders of large amounts of a single product there is a good chance that we have insufficient in stock. In these cases the order will take longer, but we do in most cases email you to let you know of the delay.
What is the minimum order?
Our minimum merchandise order value is GBP 15 per shipment, or the equivalent in your chosen currency.
How much does it cost to ship to my address?
You can see the shipping cost of your order by clicking on the View cart button at the right of any page, then click on Estimate shipping cost button. Enter your country, then click on Estimate. Currently, we offer 2 shipping options, Global Mail for parcels under 2 kg, and Express Service by DHL, to all destinations. Please select your chosen shipping method in the shipping method selector, and take note of the delivery times.
I am not a business but an individual. Can I still order?
Yes: you do not need to be a business.
Do you have wholesale prices?
We do not have wholesale prices. However, we give the following discounts for volume orders:
Orders over £75 - 5%
Orders over £150 - 10%
Orders over £250 - 15%
Orders over £500 - 22%
Orders over £1,000 - 28%
Orders over £1,750 - 33%
Orders over £2,500 - 38%
In the shopping cart, the discount breaks will be expressed in your chosen currency.
The discount will be automatically deducted from your product total when you go to the checkout.
Can I use your pictures on my website?
If you are a customer, you are welcome to use our pictures, provided that you send us an email requesting this, and confirm that we retain copyright, and have the right to withdraw consent to the use of the picures at any time.
Can I use your products for cards that I resell?
Yes. All products we sell may be used commercially. There are no copyright issues associated with their use. We learnt our lesson with this some years ago!
Will I be charged import duty or VAT on the goods?
In theory, customs duty and VAT will be payable, as follows:
- customs duty - if the amount of duty is £7 and over
- import VAT - if the value of the goods is £18 and over.
This means that you are almost certainly subject to VAT, but since import duty (which is around 1-2%) is unlikely to reach £7, not subject to import duty. In practice, we have found that parcels are rarely inspected. However, in case you are charged, this is your cost, and DHL charge a £10 clearing charge. We suggest that you factor VAT in as a contingency, but hope for the best!
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