Shipping cost

You can see the shipping cost of your order by clicking on the View cart button at the right of the page,  then click on Estimate shipping cost button. Enter your country, then click on Estimate. Currently, we offer 2 shipping options, Global Mail for parcels under 30 kg, and Express Service by DHL, to all destinations. Please select your chosen shipping method in the shipping method selector, and take note of the delivery times.

For DHL Express Service, you should receive your parcel within 4 working days of placing the order, and you will receive a tracking number when the order is dispatched.

For Global Mail, you should receive your order between 14 and 18 working days of placing the order, and there is no tracking number. Between October and December, alllow 25 working days for your parcel to reach you.

We do reserve the right to ship with a different shipper than the one you selected, however, the service level will be equivalent or better.

Our shopping cart will help you to optimise the actual weight vs. volume weight ratio of your order, and so save you shipping cost. Example: a pack of polybags would be charged by actual weight, and would be costly to ship. A pack of paper flowers would be charged by "volume weight" and would also be costly. Adding some packs of flowers to an order of polybags would cost almost nothing in additional shipping cost and vice versa.

Each product and shopping cart shows one of the following weight vs. volume icons.

	Very light item. This item has much higher volume compared to the weight.
	Light item. This item has higher volume compared to the weight.
	Balanced item. This item has balanced volume weight ratio.
	Heavy item. This item has small volume compared to the weight.
	Very heavy item. This item has very small volume compared to the weight.
	Free Shipping item. This item is shipped at no additional cost to you. You cannot order only "free shipping" items, as the shipping cost calculation is based on average shipping costs. In general these are heavy, low volume items, which complement our usual shipping profile.